Refund policy

Return Policy

We hope you love everything you find at Flatland Market & Co., but we understand that sometimes something just doesn't work out. Eligible items may be returned for store credit only within 14 days of delivery for online orders. Items must be unworn, unwashed, unused, and in their original condition with all original tags attached. Flatland Market & Co. reserves the right to refuse a return if an item does not meet these requirements.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable. If you're local, eligible online purchases may also be returned at our Flatland Market & Co. storefront during regular business hours.

Exchange Policy

Due to limited inventory, we cannot guarantee exchanges. Exchange requests must be made within 14 days of deliveryfor online orders, and all items must meet the requirements outlined in our Return Policy.

If you would like to exchange an item for another size or style, please contact us as soon as possible. If the item you would like is unavailable, you may return your original item for store credit and use that credit toward a new purchase.

    Final Sale / Non-Returnable

    • Items discounted 30% or more
    • Sunglasses
    • Jewelry
    • Hats
    • Accessories
    • Vintage/antique items
    • Seasonal items
    • Gift cards
    • Opened/used beauty products

    Damaged, Defective or Incorrect Items

    We carefully inspect and package each order before it leaves Flatland Market & Co., but if something isn't right, we're happy to help. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery. Include your order number and photos of the item and packaging, when applicable, so we can review the issue as quickly as possible.

    Depending on the circumstances and product availability, the resolution may include a replacement, store credit, or refund. If a return is required because of an error on our part or an eligible damaged or defective item, Flatland Market & Co. will cover the return shipping cost. Damage resulting from normal wear, improper care, or use after delivery is not considered a product defect.

      Cancellations

      We work hard to process orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but once an order has begun processing or has shipped, we cannot guarantee that changes or cancellations can be made.

      Orders successfully cancelled before processing or fulfillment begins will be refunded to the original payment method. If your order has already shipped, eligible items may be returned according to the policy above.

      A Little Note From Us

      Flatland Market & Co. is a small, family-run business, and we truly appreciate your understanding and support of our policies. If you have any questions about an item or your order, please don't hesitate to contact us — we're always happy to help.

      Thank you for shopping small!