Shipping policy

Shipping Policy

We’re excited to get your Flatland Market & Co. finds to you! Please allow 2–5 business days for order processingbefore your order ships. While we always do our best to get orders out as quickly as possible, processing times may be slightly longer during holidays, sales, or other high-volume periods.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on the weight of your order. All orders are shipped via USPS, and tracking information will be provided once your order is on its way.

Please keep in mind that processing time and shipping time are separate. Once your package has been accepted by USPS, delivery times are determined by the carrier and may occasionally be affected by delays outside of our control.

Shipping Addresses

Please double-check your shipping address before completing your purchase. If you notice an error after placing your order, contact us as soon as possible and we’ll be happy to update it if your order has not yet shipped.

Once an order has shipped, we cannot guarantee that the shipping address can be changed. If a package is returned to us because of an incorrect or undeliverable address, the customer will be responsible for any additional shipping costs to have the order resent.

Lost or Missing Packages

If your tracking information shows an unexpected delay or you believe your package may be lost, please contact us and we’ll be happy to help determine the next steps. Once an order has been marked as delivered by USPS, Flatland Market & Co. cannot guarantee the location or security of the package.

Local Pickup

Local pickup is available at our Flatland Market & Co. storefront located at 309 North Main Street, Suite 1, Clovis, NM 88101. If you select Pick Up at checkout, please wait until you receive your Ready for Pickup notification before coming to the store so we can make sure your order is prepared for you.

Pickup is available during our regular store hours: Wednesday 11:00 AM–4:00 PM, Thursday–Friday 10:00 AM–5:00 PM, and Saturday 10:00 AM–3:00 PM.

We kindly ask that local pickup orders be collected within 14 days of receiving your Ready for Pickup notification. If you are unable to pick up your order within that timeframe, please contact us to make arrangements.